Better Ways Accounting
SMS Security & Consent Policy (10DLC-Compliant)
Effective Date: August 20, 2025
1. Purpose & Scope
This policy governs how Better Ways Accounting uses SMS communications via the Experteers
UCaaS platform under 10-digit Long Code (10DLC) regulations. It applies to all clients, staff, and
partners receiving SMS messages for business purposes, ensuring compliance with U.S. carrier
standards, the Campaign Registry (TCR), and data privacy laws.
2. Required Recipient Consent (Explicit Approval)
Before sending any SMS, Better Ways Accounting must obtain explicit opt-in consent from message
recipients, including:
Consent Statement: “By opting your mobile number, you consent to receive SMS messages from
Better Ways Accounting regarding [invoice reminders / tax updates / service notices]. Msg & data rates
may apply. You may receive up to 10 messages per month.”
Recorded Agreement: Consent is required via one of the following documented methods:
Opt-in checkbox on a web form (default unchecked)
Documentation Fields to Capture:
Date and time of consent
Channel (e.g., website, form, email, verbal)
Message purpose
Recipient’s name and mobile number
3. Opt-Out (“STOP”) & Help (“HELP”) Instructions
Every SMS includes clear, easy opt-out and help instructions:
Unsubscribe: “Reply STOP to unsubscribe.”
Help: “Reply HELP for assistance.”
Recipients opting out are immediately suppressed from receiving further messages. Any request for
assistance (HELP) must be handled promptly by staff.
4. Privacy & Data Sharing
Privacy Statement: “We will not share or sell your mobile number or opt-in status to third parties for
marketing. It will only be used to deliver services you opted in for, or as required by law.”
Third-Party Use: If data is shared with trusted third-party providers (e.g., Experteers for SMS delivery),
they are bound by strict confidentiality and usage limitations.
Legal Obligations: Mobile information may be shared only when mandated by law (e.g., subpoenas or
regulatory requests).
5. Security of SMS Data
Better Ways Accounting and Experteers commit to industry-standard security measures, including:
Secure (encrypted) transmission and storage of opt-in data and messaging logs
Access controls and authentication for staff
Annual reviews of policy and compliance mechanisms
Acknowledgement that no system is 100% secure—and users consent at their own risk, aligning with
carrier and CTIA guidelines.
6. 10DLC Registration & Compliance
Brand & Use Case Registration: Better Ways Accounting registers its brand with TCR and defines SMS
campaign purposes (e.g., reminders, alerts). All campaigns include sample messages and opt-in proof.
Transparency: Through the website and communications, the company discloses its identity and the
purpose of messaging to recipients.
Message Limits: Compliant throughput (approx. 1 message/sec, subject to carrier rules) is maintained
to avoid blocking or filtering.
7. Monitoring & Record Retention
Consent Records: Retain for a minimum of six years to comply with carrier regulations.
Audit Log: Maintain records of opt-ins, opt-outs, HELP queries, and message delivery statuses for
compliance verification.
8. Updates to This Policy
We may modify this policy to reflect legal or carrier updates. Users will be notified by updating the
“Effective Date” and via notifications on the website or via email